SUPPORT & INVENTORY OPS PLAYBOOK — START HERE
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Free template from Modus · AI product studio

What's inside
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1. wismo-returns-reply-templates.html — 7 ready-to-send replies for the
                                        tickets that bury DTC teams, plus an
                                        AI prompt that personalizes them
                                        from live order data
2. inventory-sync-tracker.csv         — Shopify vs 3PL tracker that flags
                                        mismatches and reorder points
                                        automatically
3. daily-ops-digest-template.html     — the 60-second morning digest, plus
                                        an AI prompt to compile it

Quick start
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1. Load the reply templates into your helpdesk (Gorgias/Zendesk macros or
   just a doc the team keeps open). Edit the [bracketed] variables to match
   your store's tone and policy.
2. Import the tracker into Google Sheets (File → Import — keep "convert
   formulas" ON) or Excel. Paste in your SKUs, update the two count columns
   at the same time each day. MISMATCH and REORDER flag themselves.
3. Tomorrow morning, fill the digest once by hand (10 min). After that, use
   the AI prompt with your Shopify + helpdesk exports to draft it.

The goal
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WISMO answered in minutes, no oversells, and one place the whole team
looks each morning.
